Question:

What is FLUCARD® PRO?

Answer:

FLUCARD® PRO is a SD card with WIFI transmission capabilities. Beside storage capability, it has the ability to allow other WIFI devices and cameras (equipped with FLUCARD® PRO) to access, share files among SD hosts devices and upload contents directly to smart cloud.

Question:

How do I activate FLUCARD® PRO functions?

Answer:

FLUCARD® PRO functions can be activated by i) using DELETE button of the camera, ii) DPOF or iii) MOTION SHAKE (2 shakes for sender mode, 3 shakes for server upload).

Question:

Is FLUCARD® PRO compatible with my camera?

Answer:

FLUCARD® PRO is tested compatible with many of today’s popular cameras. Please refer to the compatibility list for more information.

Question:

Why are my control images not refreshed after restarting my camera?

Answer:

Please reinsert FLUCARD® PRO into the camera and restart the camera.

Question:

Can I access the contents of my FLUCARD® PRO if my PC is using a wired network connection?

Answer:

Yes. you can do so by:
1. Using an external WIFI dongle.
2. Via router. Email us at support@trek2000.com.sg for more information.

Question:

Why does FLUCARD® PRO in sender mode continue to beep even when the transmission has completed?

Answer:

When in Sender mode, the FLUCARD® PRO is capable of sending contents to multiple FLUCARD® PRO in receiver mode. Therefore, it is constantly waiting to connect to FLUCARD® PRO in receiver mode and continues to beep. Please restart your camera to stop the beeping.

Question:

Can I send the contents in FLUCARD® PRO selectively?

Answer:

You can use the DPOF method to select the contents that you want to send (Refer to the Manual) or you can buy a FluCard Download App from the respective authorized portals.

Question:

I cannot find the DPOF section in my camera. Do all cameras have a DPOF?

Answer:

Not all cameras have DPOF. Refer to your camera’ s user manual to check if your camera has DPOF. If it does not, please purchase a FluCard Download App from the respective authorized portals to facilitate selective download of contents.

Question:

Does my FLUCARD® PRO work only with cameras?

Answer:

The FLUCARD® PRO is designed to work with most cameras, video cameras, digital photo frames and all SD hosts devices. The FLUCARD® PRO will replace your SD card while offering you the ability to transfer photos and videos wirelessly from your camera. Please email us at support@trek2000.com.sg if the FLUCARD® does not work with your camera.

Question:

Which OS can FLUCARD® PRO work with?

Answer:

FLUCARD® PRO works with iOS, Mac OS, Windows, Android OS and BlackBerry OS.

Question:

What are the available storage capacities of the FLUCARD® PRO?

Answer:

The 8GB, 16GB and 32GB models are available.

Question:

What is the SD class of FLUCARD® PRO?

Answer:

FLUCARD® PRO supports SDHC Class 6.

Question:

Can I upgrade my FLUCARD® PRO with a new firmware?

Answer:

Yes, the FLUCARD® PRO is scalable and upgradable. Just download the latest firmware in this page.

Question:

How many connections can I establish with the FLUCARD® PRO?

Answer:

FLUCARD® PRO is able to connect with up to 5 wireless devices.

Question:

Is the WIFI transmission secure?

Answer:

Yes. FLUCARD® PRO’s transmission supports WEP 64/128, WPA/WPA2 encryptions.

Question:

Does FLUCARD® PRO work in environments with a lot of WIFI signals?

Answer:

Yes, FLUCARD® PRO still works in such an environment. You can also change the WIFI channel number (from 1 to 11, default is channel 6) if the particular channel is congested.

Question:

Why does the FLUCARD® become warm after usage?

Answer:

This is the inherent problem of WIFI but it will not result in overheating and cause damages to your camera.

Question:

Does FLUCARD® PRO reduce the number of photos or videos I can take with my camera?

Answer:

FLUCARD® PRO works exactly like an SD card and more.

Question:

Why do I need to upgrade my firmware to 3.30_100R and above to use the current web portal?

Answer:

Unlike the previous web portal that used FTP protocol for uploading of contents, the current web portal uses HTTP protocol. Upgrading of FLUCARD® PRO is necessary to support server upload via HTTP protocol. However, uploading of contents via FTP protocol is still supported if you wish to upload contents in FLUCARD® PRO to a FTP server.

Question:

Which server upload protocols are supported for firmware version 3.30_100R and above?

Answer:

HTTP protocol, Gallery 3 remote protocol (HTTP based) and FTP protocol are supported.

Question:

I formatted my FLUCARD® PRO with my camera and restarted my camera subsequently. The control images were not restored. Why?

Answer:

After formatting FLUCARD® PRO, FLUCARD® PRO will restore the control images, during which a beeping tone will be played. Please restart the camera only after the beeping tone has ended (around 30 seconds).

Question:

Can I use FLUCARD® PRO with compact flash adaptor?

Answer:

We do not encourage the use of FLUCARD® PRO with compact flash adaptor.